Frequently Asked Questions
How do I place an order?
We can receive purchase orders via phone, fax or email. Our details are below:
Tel: 0114 268 8880
Fax: 0114 268 8881
To discuss your individual requirements, please contact our Customer Experience Team who will be happy to talk though your options.
What are your delivery options?
We aim to deliver your item on a next day delivery (excluding Saturdays) in most cases, providing your order reaches us before 4pm and we have the item in stock. If your requirement is a little more specific, we do have a range of delivery options – contact our Customer Experience Team to find out more.
Can I track my delivery?
We do not currently offer a tracking option for all parcels as we aim to get products for you on a next day delivery where possible. However, if you have an important delivery and would like to be able to track it, ask a member of our team when you place your order and we will do our best to help you.
How do I return my order?
We hope that you are happy with your UK Medical product but if for any reason you are not, we operate a 45 day no quibble returns policy, as long as your item is unopened and in saleable condition (please refer to us for full terms and conditions*). To arrange a return please contact us directly
What happens if the order I receive is faulty or incorrect?
In the rare and unfortunate event of your order being faulty or incorrect please accept our apologies and contact our Customer Experience Team and we will do our best to resolve your issue.
Can you deliver directly to a home address?
Products suitable for community use can be delivered directly to a home address at the request of a registered healthcare professional and with prior qualification.
I need to change my order
We will do our best to accommodate any changes you might need to make. As every situation is different, please give us a call to discuss your requirements.
I have a query on my invoice
For queries on invoices please give us a call or email firstname.lastname@example.org
I would like to give feedback to UK Medical
Our team welcomes feedback, positive or negative. If you have something you would like to discuss with us please contact our Customer Experience Team and they will point you in the direction of the best person to help you
I would like further information or training on a product
We want to make sure you get the best out of the devices we supply. Please contact our Customer Experience Team and they will point you in the direction of the best person to help you.
Any further questions contact us here.
*Terms and conditions apply. Please contact us directly if you require further information on our terms and conditions.